Privacy Policy

At SellDecour.com, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who We Are

SellDecour.com is operated by SellDecour Ltd., a company providing online educational courses related to selling on German online marketplaces. Our website address is https://selldecour.com.

For data protection queries, contact us at: privacy@selldecour.com

2. Information We Collect

2.1 Information You Provide

When you register, purchase a course, or contact us, we may collect:

• Name and email address
• Payment information (processed securely by our payment provider — we do not store card details)
• Account credentials
• Communications you send to us
• Newsletter subscription preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and general location (country/city)
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device type (desktop, mobile, tablet)

3. Cookie Policy

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly (login sessions, cart). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.
• Marketing cookies: Used to deliver relevant advertisements. Only set with your explicit consent.
• Preference cookies: Remember your settings and preferences.

You can withdraw your cookie consent at any time by clearing your browser cookies or using our cookie preference centre. Note that disabling some cookies may affect your experience on our site.

4. How We Use Your Information

We use your personal data to:

• Provide and manage your course access
• Process payments and send receipts
• Send you course updates, newsletters (with your consent), and important account information
• Respond to your support enquiries
• Improve our website and course content
• Comply with legal obligations
• Prevent fraud and ensure security

5. Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

• Contract performance: To deliver the courses you have purchased
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and analytics cookies
• Legal obligation: To comply with applicable laws

6. Sharing Your Information

We do not sell your personal data. We may share it with:

• Payment processors (e.g., Stripe) — for secure transaction handling
• Email service providers — for sending course and newsletter emails
• Analytics providers (e.g., Google Analytics) — for website performance data
• Cloud hosting providers — for secure data storage

All third-party processors are subject to data processing agreements and are required to handle data in compliance with GDPR.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Typically:

• Account data: until you delete your account
• Purchase records: 7 years (for tax and accounting purposes)
• Marketing preferences: until you unsubscribe

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request that we limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at privacy@selldecour.com. We will respond within 30 days.

9. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure adequate safeguards are in place, such as EU Standard Contractual Clauses.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, regular security audits, and restricted staff access to personal data.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The "last updated" date at the top of this page will always reflect the most recent version.

13. Contact & Complaints

For any privacy-related questions or concerns, contact us at privacy@selldecour.com.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with your national data protection authority (e.g., the BfDI in Germany, or the ICO in the UK).